How to get referred
For patients, families and friends
If you feel St Clare’s care services might benefit you, or someone close to you, you can seek a referral in the following ways:
- Talk to your GP, district nurse, or your hospital team of consultants and nurses, or any other clinician who is helping you.
- Call us directly on our 24 Hour Advice Line
- If you are already a St Clare Hospice patient, talk to one of our care team if you are interested in one of our other services.
How to make a referral
For health and social care professionals
All health and social care professionals can make a referral.
When the patient is already an inpatient elsewhere we will liaise with the hospital palliative care team.
Referrals for all St Clare services can be made via the electronic patient record system, SystmOne, or by completing our referral form below.
St Clare Hospice uses the electronic patient record system, SystmOne. The most efficient way to make referrals is via this online system. GP surgeries using SystmOne can make referrals via the SystmOne referral procedure.
Those practices not on SystmOne can still make referrals for all St Clare services by completing our referral form below.
Completed referral forms can be sent by email, fax or post, together with any appropriate clinical documentation. For example, recent medical letters, discharge summaries, investigations or current medications are helpful.
Email (preferred method): SCLHO.firstname.lastname@example.org
Fax: 01279 773 771
St Clare Hospice
Urgent referrals may be made over the phone on 01279 773773.
For community referrals, we also request that they are supported by a district nurse referral as we need to work with them to effectively meet the needs of community-based patients.
We care for people with many different types of progressive illnesses such as cancer, heart, lung and kidney diseases and also neurological conditions such as motor neurone disease and end stage dementia. It’s the needs of our patients that matter to us rather than the diagnosis.
Our care is offered completely free of charge.
- The patient is aged over 18 and is registered with a GP in West Essex (all St Clare services) or the East Hertfordshire border (Inpatient, Day Therapy, Outpatients services and Bereavement and Family Support only).
- The patient has a progressive disease that cannot be cured, or the patient does not want treatment and they are competent to make that decision. Any life-limiting disease is appropriate for our services including non-cancer conditions.
- Complex problems including symptom control, emotional, psychological, social or spiritual issues that are important to the patient.
- The patient is entering the final end of life phase.
- Assessments suggest that care of the patient would be best managed through palliative care in the community, through our day services or as an inpatient at our Hospice.
- The patient must have consented to their referral, if they are competent to do so.
If you have any queries or would like more information about our referral criteria, please do contact us.
See our catchment area for more details.