Privacy policy

At St Clare Hospice, we are committed to respecting and protecting your privacy.

We do not collect personally identifying information about you when you visit our site, unless you choose to provide such information to us. Providing such information is strictly voluntary. Please read the following policy carefully to understand how we will handle information we learn about you from your visit to our website.

Should we ask you to provide certain information by which you can be identified when using this website or the additional information part of our online payments system, you can be assured that it will only be used in accordance with this privacy statement.

St Clare Hospice may change this statement from time to time by updating this page. Please check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name and address
  • Contact information including email address
  • Group or team memberships
  • Other information relevant to event registrations
  • Name of a deceased person for in memory donations


What we do with the information we gather

We require this information to understand your needs and provide you with a better service; and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to send appropriate material you have requested relating to an event.
  • We may periodically send promotional email about events you may be interested in or information which we think you may find interesting using the email address which you have provided.
  • We may use your contact details to send Items you have requested.
  • We may use the information to help us assess advertising mediums.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

The credit card information collected by our secure payments section is processed by RSM2000 Ltd and is never transmitted to or stored by us.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily.

However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should always exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for mailing purposes, but later change your mind please contact us by writing to the address at the end of this statement or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we are required to by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. An administration fee will be payable.

If you would like a copy of the information held about you, please write to The IT Manager at St Clare Hospice, Hastingwood Road, Hastingwood, Essex CM17 9JX.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us at the above address as soon as possible. We will promptly amend any information found to be incorrect.