“The past twelve months have provided even more opportunities for the strengthening of our clinical services – enabling us to provide individualised care for even more patients and families.
In November 2016 we received a ‘Good’ rating from the Care Quality Commission (CQC), a real testament to the dedicated work of our staff and volunteers. This year we also secured funds to launch a dedicated Children’s Bereavement Service, a long-held ambition of the St Clare team, which will mean we can now offer specialist pre-bereavement and bereavement support to the children and loved ones of St Clare patients.
In April 2016 we were delighted to officially open the Taylor Centre, our new purpose built administration and storage facility, which has enabled us to future-proof the organisation and allow for further growth of our clinical services in the coming years.”
– Patrick Foster, Chairman of Trustees
Our key achievements
- In February 2017 we secured funds to run a dedicated Children’s Bereavement Service. The new service will mean we can offer specialist bereavement support to the children and loved ones of St Clare patients.
- In February 2017 we launched our new electronic patient record system, SystmOne, a huge step to ensuring we offer seamless care across health and social care providers.
- This year we helped more than 1,800 people and their families. This is a 20% increase from 5 years ago when we cared for approximately 1,500 people a year.
- In April 2016 our support service teams moved into our new building, the Taylor Centre. This has freed up space in the main Hospice building for our expanding clinical teams.
- In 2016/17 for every £1 we spent, 89p went directly on care for our patients and their loved ones, whilst 11p went on generating funds and income for St Clare.
- In November 2016 we received a ‘Good’ rating from the Care Quality Commission (CQC), a real testament to the dedicated work of our staff and volunteers.
Our care at a glance…
- The average length of stay for those admitted to our Inpatient Unit was 9 days.
- One in three in-patients returned home or to another care setting.
- Out average bed occupancy was 81% – compared to the national median of 78%.
- We cared for 247 new patients in our Inpatient Unit.
- More than half of those attending Day Therapy at the Hospice had a diagnosis other than cancer, such as heart failure and circulatory and/or respiratory illnesses.
- 15% of people receiving Inpatient care had a non-cancer diagnosis, ranging from Motor Neurone Disease to Dementia.
- We cared for people with conditions including Motor Neurone Disease, Parkinson’s, Dementia, respiratory disease and renal failure.
- Our Complementary Therapists provided 350 treatments, offering Reiki, aromatherapy, massage, reflexology and visualisation.
- Our Occupational Therapists carried out 115 patient assessments, made more than 290 phone calls and made 227 visits to patients at home.
- Our Physiotherapy team carried out more than 280 patient assessments, made more than 440 phone calls and more than 435 visits to patients at home.
- Our community team saw 700 new patients.
- Our Clinical Nurse Specialists made more than 2,600 face to face visits and more than 6,500 supportive phone calls.
- More than 450 families were supported by our Hospice at Home team.
- More than 90% of patients cared for by our Hospice at Home team that died, died at home.
- All patient referrals made to our community service were dealt with by the team within 2 working hours.
- More than 100 people were supported by our bereavement support and counselling service.
- Our bereavement service conducted 520 face to face counselling sessions.
- Our volunteer Community Friends made over 100 visits to patients and families in their own homes.
- Our Patient and Family Support team provided practical and emotional support to over 330 patients and their families.
Want to understand more?
“St Clare was just so good at being there in the background, like a safety net if I ever needed them. I only had to pick up the phone and someone would be there for us.”
“The place and its surroundings have such a unique, tranquil atmosphere – there is nothing better. And it’s the warmth of the people here that make it St Clare.”
“’Amazing’ just seems like such a standard word when you try to describe St Clare. There are just no words that could put a title on what St Clare did for us. Everyone that knows St Clare says the same.”
Want to know more?
Our Impact Report gives a more detailed account of the achievements and progress made during that year, based on our Quality Account and Financial Accounts reports. You can find our publications here.
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