Charity Shop Manager, Harlow Vintage & Retro


Location: 3 Broad Walk, Harlow, CM20 1HX

Salary:  £25,369.05 – £29,419.95 per annum (depending on experience) includes 5% High Cost Area Allowance

Hours: Full time, 37.5 hours per week (within a 7 day trading week)

Overview of role

St Clare Hospice is a charity that provides specialist palliative care to patients and families in West Essex and the East Hertfordshire borders.

Are you interested in Vintage & Retro and looking for a new retail challenge? Are you customer service and results driven? If so, we may have the perfect job for you in our Vintage and Retro St Clare charity shop located in Harlow.

You will need to be a creative retailer; highly motivated with the ability to continue to surround the customers with an ever-changing range of pre-loved fashion, accessories, books and artefacts. You will have the opportunity to continue to develop the shop and create an ambiance that ensures local people keep returning to donate, shop and volunteer with St Clare.

You will be an energetic, resilient team leader supporting the volunteer and staff team to deliver the very best customer service experience to our supporters, donors and customers.

You will be diligent in daily compliance across health and safety in the workplace and compliance of Retail gift aid processing to maximise the income at every opportunity.

You will be able to create visually impacting displays to recreate the vintage and retro look and feel of the shop and also be able to identify unique pieces that can raise the most for St Clare Hospice.

Please read the job description (link below) for further details.

In return for your commitment, we offer a competitive salary and benefits package, generous leave allowance, pension and life assurance scheme, Employee Assistance Programme, free parking and the option to continue your membership of the NHS pension scheme.  We offer excellent development opportunities and are committed to supporting individuals in their learning and development.

For an informal discussion, please contact:

Rose Foster, Head of Trading by email

How to apply

Please complete a St Clare Hospice application form or submit your CV with a cover letter telling us why you feel you are suitable for this role (in particular, explaining how you fulfil the requirements set out in the Person Specification).

Please send your application documents to:

Key documents

Job Description & Person Specification

Employment Details

Application Form

Equal Opportunities

Key dates

Closing date: Sunday 3rd December 2023

Interview date: TBC

Please note we reserve the right to close the advert once we receive sufficient applications, so recommend an early application.

Only shortlisted candidates will be contacted.

If you require any assistance regarding the application process, please telephone the HR Team, on 01279 773744 or email

We are committed to promoting equality, diversity and inclusion.  We recognise that everyone is different, and we value the unique contribution that individual experiences, knowledge and skills make in delivering quality services. Which means, we encourage applications from people of all backgrounds and abilities.

Please note that a DBS check will be undertaken as part of our pre-employment checks for the successful candidate.

A note to agencies

We understand that agencies do search for opportunities to work with organisations such as ourselves. However, we request that you do not contact us in relation to the vacancies advertised above. We respond to enquiries from individuals seeking employment directly.

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