Tell us what you think about St Clare
We welcome any comments or suggestions on our services, how they are provided and any improvements we could make.
Submit your feedback online
Share your experience of our care. Your feedback helps us understand what we’re doing well and where we can improve for patients and their families.
Had a positive experience? Let us know. Your kind words mean a lot to our team and help us celebrate the care we provide.
If something didn’t meet your expectations, please tell us. Your feedback helps us put things right and improve our services.
There are other ways you can contact us:
Email us – You are welcome to send any comments you have about your experience to us, via email, to: info@stclarehospice.org.uk
Call us – If you’d prefer, you can also get in touch with us by calling our Main Reception line on 01279 773700.
Write to us – We also have a freepost address you can write to, if this is your preferred method of communication.
Simply address your letter to:
Chief Executive
St Clare Hospice
FREEPOST RRLY-EZLX-YJLK
St Clare Hospice
Hastingwood Rd
HARLOW
CM17 9JX
Complaints Process
Raising feedback externally
If you are unable to, or would rather not contact us directly, there are independent organisations you can approach to raise concerns, compliments or feedback:
For clinical services: Care Quality Commission (CQC)
For charitable matters: Charity Commission
Leave a review
We’d love to hear about your experience! Leaving us a positive review for others to see can also help local people to feel empowered to access Hospice care when they need it. By helping us to reach more people, we can ensure that nobody has to face their journey alone.
Google reviews
If you’d like to leave us a review on Google, you can do so by clicking the button below.