Lottery FAQs and T&Cs

Want to know more about the St Clare Lottery? Here, you'll find answers to the most commonly asked questions about our Lottery. If your question has not been answered on this page, please feel free to email us at or call 01279 773730.

About our Lottery

It costs over £7.3 million to provide our vital services, and with limited NHS funding, we need to fundraise most of this. We therefore rely on our local community to help us raise money each year so we can continue being there for local families facing one of the most difficult journeys in life.

Our loyal Lottery members help raise more than £400,000 a year so we can continue providing our compassionate care and support free of charge to local people, and by signing up you can help us raise even more.

How the St Clare Lottery works…

The St Clare Hospice Lottery is a vital source of income for our hospice, generating hundreds of thousands of pounds to support our care and support services each and every year.

All of the net proceeds from our Lottery go directly towards funding the services provided by St Clare West Essex Hospice Care Trust (Registered Charity No. 1063631). Our charity provides specialist palliative care to improve the lives of people affected by a life-limiting illness in West Essex and the borders of East Hertfordshire.

In the 2022/23 financial year, net proceeds from the St Clare Hospice Lottery was £438,834.

By purchasing a Lottery entry for just £1 a week, you’ll be part of a network of thousands of St Clare supporters who help to keep our Hospice running. Your entries provide both the Lottery winnings for our loyal players, as well as the funds that pay for services.

What you can win…

The prize fund for each weekly draw is £1,500. This is made up of 23 guaranteed prizes totalling £1,300 and a £200 rollover prize which if not won, rolls over to the next draw.

The guaranteed weekly prizes are:

  • First Prize – £1,000
  • Second Prize – £75
  • Third Prize – £25
  • Plus 20 prizes of £10

So, with your weekly £1 ticket, you could win one of 23 cash prizes, or if you’re super lucky, our Rollover jackpot which can grow to £10,000!

Why is my monthly payment £4.34?

There are 52 draws in the year and in order to pay by Direct Debit in 12 equal monthly instalments we need to collect £4.34 per calendar month per play.

How will I know if I have won?

The draw takes place on Friday every week except in exceptional circumstances. If you have won the £1,000 prize, or the rollover, you will be contacted by phone by a member of the Lottery team. If you have won one of the other prizes, a cheque will be sent to you directly in the post.

The winning numbers are published every Friday on our results page.

How does the draw work?

Your unique lottery membership number(s) will be entered into our electronic draw every week, provided you have at least £1 per entry against your lottery membership number.

We use lottery software which is licensed and regulated by the Gambling Commission. Prize winners are selected by a random number generator from the lottery software. The random number generator has been independently tested, using a variety of industry-standard statistical tests.

Based on results from the 2022/23 financial year, the likelihood of winning a prize is 1 in 610.

How does the rollover work?

The Rollover Prize can be won any week but if it is not won, the £200 prize amount rolls over to the following week until the accumulated rollover fund reaches £10,000 when it is guaranteed to be won.

Can I owe the Lottery money?

No. If you do not have any funds in your account, you simply do not get entered into the draw. If you normally pay by cheque or card, when your account drops down to £4, we will write to you to remind you to top up to ensure you continue to be entered into the draw.

Where do the profits from the lottery go?

All profits from the St Clare Hospice Lottery go directly towards funding our care services, which are provided free of charge to people with life-limiting illness and their families in West Essex and the East Herts border.

The St Clare Lottery is a successful income stream for our Hospice, contributing £438,834 in 2022/23.

Will you pass on my personal information to anyone else?

At no time will St Clare Hospice Lottery pass on your personal information to any third party without your express permission other than when obliged to do so by legislation at that time in force, and then only with the express authority of the Chief Executive. For more details, see our Privacy Policy.

Responsible Gambling

St Clare Hospice Lottery is committed to operating in a socially responsible way as outlined in our Social Responsibility Policy. We have a duty to ensure gambling is free of crime, protects children and vulnerable people from harm or exploitation from gambling.

St Clare Hospice Lottery is a member of The Hospice Lottery Association whom, on behalf of its members, makes an annual financial contribution to Be Gamble Aware (an organisation set up with the sole aim of promoting and encouraging responsible gambling, and supporting those experiencing problems with gambling.

If you, or a family member, feel that you are experiencing problems with gambling, you can seek advice from the Be Gamble Aware website at Alternatively, you can call Be Gamble Aware on 0808 8020 133.

Can I be self excluded?

St Clare Hospice is aware that members, for personal reasons, may wish to exclude themselves from the any forms of gambling which include the St Clare Hospice Weekly Lottery and other prize draws that St Clare may operate. To do this at any time, simply fill out the Lottery Self Exclusion Form and send it to us at St Clare Hospice Lottery.

Is St Clare Hospice Lottery licensed?

Here at St Clare Hospice, we support Responsible Gambling and our Lottery is licensed by the Gambling Commission.

The details of our licence are as follows:

Licensee name: St Clare Hospice Trading Company Limited

Licence Number: 28349

Please click the button below to view our account on the Gambling Commission website.

Click here to view St Clare Hospice’s Gambling Commission account

The Promoter of our Lottery is: St Clare Hospice Trading Company, Hastingwood Road, Hastingwood, Essex CM17 9JX. Registered Company No. 2951374

The Responsible person:

Rosie Knowles, Director of Income Generation

Terms & Conditions

Our St Clare Lottery Terms & Conditions were last reviewed in December 2022.

View our full Lottery Terms and Conditions here.







GambleAware logo, with "Gamble" in a black sans-serif font and "Aware" in an orange sans-serif font. Hospice Lotteries Association logo with a colourful tree on the far left hand side of the logo, "hla" in lowercase sans-serif purple font and the words "Hospice Lotteries Association" on the far right in purple. Independent Betting Adjudication Service (IBAS) logo can be seen. The logo features a blue diamond with two soundwave icons inside of it. Beside it "IBAS" can be read in blue with red dots in between each letter. Below it "Independent Betting Adjudication Service" can be read in a grey font. All are in a sans-serif font.
Promoter: St Clare Hospice Trading Company Ltd, registered in England under Company Number 2951374, at the address below.
St Clare Hospice Trading Company Ltd is a wholly owned subsidiary of St Clare West Essex Hospice Care Trust, Registered Charity Number 1063631, Registered Office: St Clare Hospice, Hastingwood Road, Hastingwood, Essex CM17 9JX.
Responsible Person: Rosemary Knowles.
Licensed and regulated in Great Britain by the Gambling Commission under licence number 28349 Website:
£1 per entry. All profits go to St Clare Hospice. Must be 18 or over to play. Underage gambling is an offence. Please play responsibly. If you feel you have a problem with gambling, visit or call the National Gambling Helpline on 0808 8020 133. Click here to read the full Terms and Conditions or call 01279 773730 to request a copy by post or email. 
In the Financial Year 2022/2023, the likelihood of winning a prize in our weekly lottery draw was 1 in 610. For every £1 played in our lottery (2022/2023), 58p went to St Clare Hospice (the legal requirement is at least 20p), 11p went into the prize fund and 31p covered our administration, promotion and legal regulation. Our running costs are kept as low as possible in order to hand over the maximum amount to the Hospice that we can.
All personal information is processed in line with the Data Protection Act 2018. For further details on how we use your information please visit or contact the Lottery team on 01279 773730, or email