Lottery FAQs and T&Cs

Want to know more about the St Clare Lottery? Here, you'll find answers to the most commonly asked questions about our Lottery. If your question has not been answered on this page, please feel free to email us at or call 01279 773730.

About our Lottery

It costs over £5.1 million to provide our vital services, and with limited NHS funding, we need to fundraise most of this. We therefore rely on our local community to help us raise money each year so we can continue being there for local families facing one of the most difficult journeys in life.

Our loyal Lottery members help raise more than £500,000 a year so we can continue providing our compassionate care and support free of charge to local people, and by signing up you can help us raise even more.

Our team of St Clare Lottery Canvassers work on behalf of the Hospice to promote our Lottery and inspire people to support our caring work by signing up.

For more information, please read on. 

How the St Clare Lottery works…

The St Clare Hospice Lottery is a vital source of income for our hospice, generating hundreds of thousands of pounds to go towards our care and support services each and every year.

All of the net proceeds from our Lottery go directly towards funding the services provided by St Clare West Essex Hospice Care Trust (Registered Charity No. 1063631). Our charity provides specialist palliative care to improve the lives of people affected by a life-limiting illness in West Essex and the borders of East Hertfordshire.

In the 2021/22 financial year, net proceeds from the St Clare Hospice Lottery was £506,174.

During the year, 66p of every £1 of lottery income went directly to the Hospice to provide patient services, the remaining 34p went towards running costs of the lottery, which included prizes.

By purchasing a Lottery entry for just £1 a week (or £4.34 a month), you’ll be part of a network of thousands of St Clare supporters who help to keep our Hospice running. Your entries provide both the Lottery winnings for our loyal players, as well as the funds that pay for services.

What you can win…

The prize fund for each weekly draw is £1,500. This is made up of 23 guaranteed prizes totalling £1,300 and a £200 rollover prize which if not won, the funds roll over to the next draw.

The guaranteed weekly prizes are:

  • First Prize £1,000
  • Second Prize £75
  • Third Prize £25
  • Plus 20 prizes of £10

So, with your weekly £1 ticket, you could win one of 24 cash prizes, or if you’re super lucky, our Rollover jackpot which can grow to £10,000!

Did you know: Around 10% of our total Lottery income from your entries makes up the ‘pot’ of prize money we dish out every single week – as well as our £10,000 Rollover! This amounts to £78,000 in prize money – which keeps our Lottery raising the vital funds we need to pay for our care!

Why is my monthly payment £4.34?

There are 52 draws in the year and in order to pay by Direct Debit in 12 equal monthly instalments we need to collect £4.34 per calendar month per play.

How will I know if I have won?

The draw takes place on Friday every week except in exceptional circumstances. If you have won the £1,000 prize, or the rollover, you will be contacted by phone by a member of the Lottery team. If you have won one of the other prizes, a cheque will be sent to you directly in the post.

The winning numbers are published every Friday on our results page.

How does the draw work?

Your unique lottery membership number(s) will be entered into our electronic draw every week, provided you have at least £1 per entry against your lottery membership number.

We use lottery software which is licensed and regulated by the Gambling Commission. Prize winners are selected by a random number generator from the lottery software. The random number generator has been independently tested, using a variety of industry-standard statistical tests.

Based on results from the 2021/22 financial year, the likelihood of winning the guaranteed First Prize of £1,000 in a weekly draw is 1 in 14,737. The chances of winning any of the 23 guaranteed prizes in a draw is 1 in 641.

For the Rollover Prize, the chances of winning in a weekly draw is 1 in 300,000, except for when the accumulated rollover fund reaches £10,000 then the likelihood of winning becomes 1 in 14,737 as the prize is guaranteed to be won.

How does the rollover work?

The Rollover Prize can be won any week but if it is not won, the £200 prize amount rolls over to the following week until the accumulated rollover fund reaches £10,000 when it is guaranteed to be won.

Can I owe the Lottery money?

No. If you do not have any funds in your account, you simply do not get entered into the draw. When your account drops down to £4, we will write to you to remind you to top up to ensure you continue to be entered into the draw.

Where do the profits from the lottery go?

All profits from the St Clare Hospice Lottery go directly towards funding our care services, which are provided free of charge to people with life-limiting illness and their families in West Essex and the East Herts border.

The St Clare Lottery is a successful income stream for our Hospice, contributing £507k in 2021/22.

Will you pass on my personal information to anyone else?

At no time will St Clare Hospice Lottery pass on your personal information to any third party without your express permission other than when obliged to do so by legislation at that time in force, and then only with the express authority of the Chief Executive. For more details, see our Privacy Policy.

Responsible Gambling

St Clare Hospice Lottery is committed to operating in a socially responsible way as outlined in our Social Responsibility Policy. We have a duty to ensure gambling is free of crime, protects children and vulnerable people from harm or exploitation from gambling.

St Clare Hospice Lottery is a member of The Hospice Lottery Association whom, on behalf of its members, makes an annual financial contribution to Be Gamble Aware (formerly known as Responsible Gambling Trust; an organisation set up with the sole aim or promoting and encouraging responsible gambling, and supporting those experiencing problems with gambling.

If you, or a family member, feel that you are experience problems with gambling, you can seek advice from the Be Gamble Aware website at Alternatively, you can call Be Gamble Aware on 0808 8020 133.

For further advice and guidance on gambling responsibly, please visit the Hospice Lotteries Association website at

Can I be self excluded?

St Clare Hospice is aware that members, for personal reasons, may wish to exclude themselves from the any forms of gambling which include the St Clare Hospice Weekly Lottery and other prize draws that St Clare may operate. To do this at any time, simply fill out the Lottery Self Exclusion Form and send it to us at St Clare Hospice Lottery.

Is St Clare Hospice Lottery licensed?

Here at St Clare Hospice, we support Responsible Gambling and our Lottery is licensed by the Gambling Commission.

The details of our license are as follows:

Licensee name: St Clare Hospice Trading Company Limited

License Number: 000-028349-N-309847 & 000-028349-A-313802

Gambling Commission Account number: 28349

Please click here to view our account on the Gambling Commission website:

The Promoter of our Lottery is: St Clare Hospice Trading Company, Hastingwood Road, Hastingwood, Essex CM17 9JX. Registered Company No. 2951374

The Responsible persons:

Rosie Knowles, Director of Income Generation

Terms & Conditions

Our St Clare Lottery Terms & Conditions were last reviewed in December 2022.

View our full Lottery Terms and Conditions here.