Our policies

Zero Tolerance Policy

St Clare Hospice is committed to the wellbeing of our patients, staff and volunteers, and has a duty to provide a safe environment for all those who work for us or who use our services.

We recognise that patients, friends and family and others can be in a high state of emotion or distress. Nonetheless, verbal abuse, harassment, violence or discrimination towards staff, volunteers, patients or relatives is unacceptable, and will not be tolerated.

Relatives, visitors, patients or shop customers who are extreme or persistent in their unacceptable behaviour may be excluded from St Clare Hospice premises and services.

View our full Zero Tolerance Awareness leaflet below.

Standard of behaviour

The following are examples of behaviour which are not acceptable to St Clare Hospice:

• Excessive noise e.g. loud or intrusive conversation or shouting
• Threatening or abusive language involving excessive swearing or remarks which are offensive to staff, volunteers or other service users
• Derogatory racial, religious or sexual remarks
• Malicious allegations relating to members of staff, other patients or visitors
• Offensive sexual gestures or behaviours
• Abusing alcohol or drugs while in the hospice (all medically identified substance abuse problems will be treated appropriately)
• Drug dealing
• Wilful damage to hospice property
• Theft
• Threats of violent behaviour
• Violence