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St Clare Hospice policies ensure we give the best care and support to anyone affected by life-limiting illness and bereavement in our local community. Staff and patients' safety and care are also important to us. Please view our policies below.
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Patient Safety Incident Response Framework (PSIRF) Policy

This policy supports the requirements of the Patient Safety Incident Response Framework (PSIRF) and sets out the St Clare Hospice approach to developing and maintaining effective systems and processes for responding to patient safety incidents and issues for the purpose of learning and improving patient safety.

You can review the St Clare Patient Safety Incident Response Framework Policy by clicking the button below.

Click here to read the St Clare Hospice PSIRF Policy document

Patient Safety Incident Response Plan (PSIRP) Policy

This Patient Safety Incident Response Plan (PSIRP) sets out how St Clare Hospice intends to respond to patient safety incidents over a period of 12 to 18 months and is underpinned by our local incident reporting and investigation procedures.

You can review the St Clare Patient Safety Incident Response Plan Policy by clicking the button below.

Click here to read the St Clare Hospice PSIRP Policy document


Zero Tolerance Policy

St Clare Hospice is committed to the wellbeing of our patients, staff and volunteers, and has a duty to provide a safe environment for all those who work for us or who use our services.

We recognise that patients, friends and family and others can be in a high state of emotion or distress. Nonetheless, verbal abuse, harassment, violence or discrimination towards staff, volunteers, patients or relatives is unacceptable, and will not be tolerated.

Relatives, visitors, patients or shop customers who are extreme or persistent in their unacceptable behaviour may be excluded from St Clare Hospice premises and services.

View our full Zero Tolerance Awareness leaflet below.


Standard of behaviour

The following are examples of behaviour which are not acceptable to St Clare Hospice:

  • Excessive noise e.g. loud or intrusive conversation or shouting
  • Threatening or abusive language involving excessive swearing or remarks which are offensive to staff, volunteers or other service users
  • Derogatory racial, religious or sexual remarks
  • Malicious allegations relating to members of staff, other patients or visitors
  • Offensive sexual gestures or behaviours
  • Abusing alcohol or drugs while in the hospice (all medically identified substance abuse problems will be treated appropriately)
  • Drug dealing
  • Wilful damage to hospice property
  • Theft
  • Threats of violent behaviour
  • Violence

Zero Tolerance Policy

We have a Zero Tolerance policy at St Clare Hospice.

View the leaflet Forward

Listen to the leaflet below: