Tell us what you think
Here at St Clare, we are committed to understanding the needs of our local community; working towards offering an excellent quality service that can help local people who need us.
All of our staff are very happy to receive feedback regarding any aspect of our service. So, if you have feedback to share, whether complimentary, critical, or you’d like to offer a suggestion for how we can improve our service – we’d love to hear from you.
We ensure all feedback is reviewed by our Director Team and promptly acted upon.
Comments and compliments
We’d be delighted to hear about your positive experience with St Clare! We ensure that any complimentary feedback we receive is passed on to the relevant team so that we can see where our services are performing well; and to give praise to our staff who are going the extra mile.
We also welcome any suggestions you may have about how we can improve our services to better meet the needs of local people.
Freedom to Speak Up Guardian – Amy Winehouse
The role of the Freedom to Speak Up Guardian was created after the failings at the Mid Staffordshire NHS trust. Sir Robert Francis, who carried out the review, recommended a Freedom To Speak Up Guardian was appointed in organisations to promote a culture of safety and speaking out.
The St Clare Freedom to Speak Up Guardian Amy, said “I am proud to be the Freedom to Speak Up Guardian for St Clare Hospice. Speaking up is about improving anything that gets in the way of us delivering good care. This could be within our business teams as well as our clinical teams. As a guardian I am here to offer a confidential ear for issues that staff or volunteers feel cannot be resolved with their line manager. I am also here for service users and their families. So if ever you feel the need to SPEAK UP get in touch. You can ring me on my direct line: 01279 773758 or email me at email@example.com”
If you want to find out more about Freedom to Speak Up Guardians go to: https://nationalguardian.org.uk/
Making a complaint
There may be times when you feel dissatisfied with our service. We value your opinion and would like to encourage you to talk to any member of staff who will try and resolve your concern efficiently, effectively and promptly.
Alternatively, we invite you to speak directly to a member of our Senior Leadership Team, or send your complaint in writing to our Chief Executive Officer. We will provide an acknowledgement within two working days and, following an investigation, we will provide you with a response within 14 days.
If you have not been able to resolve your concern, you may request a Trustee Review by writing to the Chairman. If this issue has not been resolved to your satisfaction, you may write to the local Clinical Commissioning Group, NHS England or the Charity Commission, depending on the nature of your complaint. Please ask a member of staff at St Clare Hospice for guidance.
Health Service Ombudsman
We will do our best to respond swiftly to your concerns or complaints. If we cannot resolve your complaint to your satisfaction, you can ask the Parliamentary and Health Service Ombudsman to look at your complaint.
You can contact the Health Service Ombudsman via the website https://www.ombudsman.org.uk/making-complaint
Get in touch
Write to us
You are welcome to write to us using the following freepost address:
St Clare Hospice
Call or email
Alongside submitting feedback to us here at St Clare, you may wish to also submit feedback to the Care Quality Commission (CQC) here: https://www.cqc.org.uk/give-feedback-on-care
Leave a review
We’d love to hear about your experience! Leaving us a positive review for others to see can also help local people to feel empowered to access Hospice care when they need it. By helping us to reach more people, we can ensure that nobody has to face their journey alone.
If you’d like to leave us a review on Google, you can do so by clicking the button below.
If you’d like to leave us a review on Facebook, you can do so by clicking the button below.