Visiting the Inpatient Unit

Staying on our Inpatient Unit is like having a ‘home from home’. It is a private and dignified space for individuals and families to stay, when round-the-clock care and support is needed.
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Visiting your loved one who is staying with us

If you have a friend or family member who is saying with us on our Inpatient Unit, you are welcome to come and visit.

During the coronavirus pandemic, we have implemented some guidance around visiting our Inpatient Unit.


Inpatient Unit Visiting Policy – Covid-19 precautions

Updated 8th April 2022

Face Coverings

In line with healthcare settings across the UK, NHS guidance for visitors to hospices continue to require that visitors wear surgical masks when  visiting the Inpatient Unit. Please respect the Inpatient Unit visiting policy which is in place to keep our very vulnerable patients safe at all times. The masks are available from the reception desk.

What to do if you want to visit the Inpatient Unit and you have Covid-19 or are displaying symptoms

 If you have tested positive for Covid-19 or have symptoms of Covid please call the 24 Hour Advice Line on 01279 773773 to enable us arrange for you to visit your loved one. Please do not visit without calling in advance. This number is staffed 24 hours a day.

While visiting St Clare Hospice

  • When entering St Clare Hospice, please ensure you use the hand sanitiser gel provided at Reception and around the Hospice and regularly wash your hands with soap and water.
  • face covering must be worn on entry to the Hospice and for the duration of your visit.
  • Once you have signed in at the Reception, we ask you to enter the Inpatient Unit by the main corridor behind Reception.
  • If children or pets wish to visit, then please discuss this with the Nurse in charge and this will be taken on a case by case basis.

Thank you for your co-operation.

Please call the Inpatient Unit on 01279 773777 if you have an enquiry.

What is it like to visit our Inpatient Unit?

Our Inpatient Unit is made up of eight private, homely bedrooms with an en-suite and outdoor patio, backing onto our extensive gardens and grounds which are beautifully maintained and cared for. Your loved one will have their own bedroom, equipped with specialist equipment to help aid comfort and independence during their stay with us.

In the middle of the Inpatient Unit, there is a communal area with sofas, armchairs and a table, for our patients and their relatives to relax in. There is also a small kitchen area supplied with refreshments, eating utensils, a microwave and a fridge.

Throughout each day, your loved one may be visited by different members of our multidisciplinary team who will discuss their care with them, sometimes offering medication to help control any physical symptoms. The team consists of professionals such as:

  • Doctors, nurses and health care assistants
  • Physiotherapists and occupational therapists
  • Complementary therapists
  • Counsellors and social workers
  • A Chaplain or a preferred faith leader

To read about how any of the above professionals can support you during your loved one’s stay, please click here to visit our Meet the team page.

If you have any questions about visiting our Inpatient Unit, please do get in touch with us. We’d love to hear from you.

Call us on 01279 773700

Email us on

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Front cover of leafletWelcome to St Clare: A visitor’s guide

If you are visiting us for the first time, we hope you will find the information in this leaflet useful. It has been put together by people who remember their first visit and now want to help you.

View the leaflet Forward