Visiting the Inpatient Unit

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Staying on our Inpatient Unit is like having a ‘home from home’. It is a private and dignified space for individuals and families to stay, when round-the-clock care and support is needed.
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Visiting your loved one who is staying with us

If you have a friend or family member who is saying with us on our Inpatient Unit, you are welcome to come and visit.

During the coronavirus pandemic, we have implemented some new temporary guidance around visiting our Inpatient Unit.

Inpatient Unit Visiting Policy – May 2021

As the country gradually comes out of lockdown, we will be continuing to review our visiting policy, as we know how important visiting is to patients and their families. Please respect the Inpatient Unit visiting policy which is in place to keep our very vulnerable patients safe at all times, and is as follows:

Five visitor policy

In order to protect our patients, we are limiting visitors to the Inpatient Unit to five visitors per patient, per day (this includes children over the age of one). This must be the same five people for that 24 hour period. The next day, a different five people would be able to visit.

If there are specific circumstances where more visitors are required in a 24 hour period, the family can speak to the nurse in charge and the request will be reviewed on a case by case basis by our Director of Patient Care or Medical Director.

Lateral Flow Covid Tests

To ensure the safety of our patients, staff and other visitors all visitors to our Inpatient Unit are required to take a Lateral Flow Covid test prior to arriving at the Hospice, and must be able to show a registered, negative test result before admission to the Inpatient Unit will be allowed. Lateral flow test kits are free and easily available from local pharmacies or from the Government’s website. If you are unable to provide evidence of a registered negative test result, you will be asked to take a test onsite before admission to the Inpatient Unit. Anyone who tests positive will not be given access to the Inpatient Unit and asked to leave the Hospice and follow Government guidelines.

Visitors will need to take Lateral Flow tests on a twice-weekly basis whilst they are visiting Inpatient Unit patients.

Face Coverings

It is essential that all visitors to the Inpatient Unit wear a face covering on entry to the Hospice, and for the duration of their visit.

We ask that, where possible, you bring your own face covering with you – so as not to use up the essential Personal Protective Equipment needed by the hospice staff. If you arrive without a face covering, we will be able to supply you with one.

Do not visit

Please do not visit if you or anyone in your family have symptoms of COVID-19 or have tested positive for COVID-19 until you no longer have symptoms (after a minimum of 10 days) and the recommended isolation period has ended. Please follow the current government guidance.

While visiting St Clare Hospice

  • When entering St Clare Hospice, please ensure you use the hand sanitiser gel provided at Reception and around the Hospice and regularly wash your hands with soap and water. You must adhere to strict handwashing when entering the building, your loved one’s room, upon leaving and when you get home.
  • face covering must be worn on entry to the Hospice and for the duration of your visit.
  • Please use the antibacterial wipes provided at Reception to wipe your mobile phone before entering.
  • Please check-in to the NHS Covid-19 app on your mobile device by scanning the QR code which is on display at Reception, this is for the national Test and Trace system.
  • Once you have signed in at the Reception, we ask you to enter the Inpatient Unit by the main corridor behind Reception.
  • Whilst visiting your loved one we will ask you to maintain social distancing when a member of staff enters the room and we may ask you to step out of the room for a short period.
  • We recognise that human touch is so important so, if you do touch your loved one, then please wash your hands before and as soon as possible afterwards.
  • Staff will be wearing Personal Protective Equipment (PPE) to ensure that they can keep the patients, visitors and themselves as safe as possible.
  • If children or pets wish to visit, then please discuss this with the Nurse in charge and this will be taken on a case by case basis.
  • Whilst we still need to restrict access to communal areas in the Inpatient Unit, visitors are now able to use the Inpatient Unit’s kitchen facilities, although this is restricted to one designated visitor per patient.

Thank you for your co-operation.

Please call the Inpatient Unit on 01279 773777 if you have an enquiry.


What is it like to visit our Inpatient Unit?

Our Inpatient Unit is made up of eight private, homely bedrooms with an en-suite and outdoor patio, backing onto our extensive gardens and grounds which are beautifully maintained and cared for. Your loved one will have their own bedroom, equipped with specialist equipment to help aid comfort and independence during their stay with us.

In the middle of the Inpatient Unit, there is a communal area with sofas, armchairs and a table, for our patients and their relatives to relax in. There is also a small kitchen area supplied with refreshments, eating utensils, a microwave and a fridge.

Throughout each day, your loved one may be visited by different members of our multidisciplinary team who will discuss their care with them, sometimes offering medication to help control any physical symptoms. The team consists of professionals such as:

  • Doctors, nurses and nursing assistants
  • Physiotherapists and occupational therapists
  • Complementary therapists
  • Counsellors and social workers
  • A Chaplain or a preferred faith leader

To read about how any of the above professionals can support you during your loved one’s stay, please click here to visit our Meet the team page.

If you have any questions about visiting our Inpatient Unit, please do get in touch with us. We’d love to hear from you.

Call us on 01279 773700

Email us on info@stclarehospice.org.uk


Take a virtual tour

Front cover of leafletWelcome to St Clare: A visitor’s guide

If you are visiting us for the first time, we hope you will find the information in this leaflet useful. It has been put together by people who remember their first visit and now want to help you.

View the leaflet Forward