St Clare HospiceHow we can help youBereavement supportGriefLine

GriefLine

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St Clare Hospice's GriefLine (01279 945089) is a free bereavement and grief support callback service for anyone living in West Essex and East Herts who is struggling with grief.

Compassionate grief support when you need someone to listen.

It doesn’t matter if your loss was recent or in the past, our trained GriefLine volunteers are here to listen. We provide a safe, confidential, non-judgemental space where you can talk openly about how you are feeling and receive emotional support.

Call GriefLine today on 01279 945089*

*GriefLine operates a 24-hour answerphone service and one of our trained bereavement volunteers will return your call within 72 hours.

Call GriefLine at anytime and leave us a message* with your name and contact number.

*If you are unable to leave a message, please try calling again later.

Crisis support

GriefLine provides emotional support and a listening ear. It is not a crisis service and is unable to offer immediate assistance.
If you are in crisis, please call Samaritans on 116 123.

Explore our GriefLine blogs for advice and guidance on how to cope with grief, loss and bereavement

Our GriefLine blogs feature expert advice from St Clare’s bereavement specialists, offering you support and resources to help you understand and learn to live alongside your grief.

What to expect when calling GriefLine

Read blog

Are there really ‘Five Stages of Grief?’

Read blog

Jealousy when you’re grieving is perfectly normal

Read blog

Looking for support for a family member, friend, or for a young person?

If you or someone you know would benefit from GriefLine’s support, we’re here to listen. We can also help you access St Clare Hospice’s wider bereavement services or signpost you to other organisations and resources that may be able to support you.

Call GriefLine today on 01279 945089 and leave a voice message. We’ll call you back in 72 hours.

Frequently Asked Questions

Looking for bereavement support? We’ve answered some of the most common questions about St Clare Hospice’s GriefLine service, including who can use it, how our callback service works, and what support is available following the death of a loved one.

GriefLine is available to anyone aged 18 or over living in West Essex or East Hertfordshire who is struggling with grief following the death of someone important to them. You do not need to have had a connection with St Clare Hospice to access the service.

Simply call 01279 945089 and leave a voicemail with your name and contact number. GriefLine operates a 24-hour answerphone service, and one of our trained bereavement volunteers will return your call within 72 hours.

Yes. GriefLine is a free bereavement support service provided by St Clare Hospice. It is free to call, though charges may apply in line with your standard network rate.

You’ll receive a callback from one of our trained bereavement volunteers. They provide a compassionate, confidential and non-judgemental space for you to talk about your grief and how you’re feeling.

No. GriefLine is open to anyone in West Essex or East Hertfordshire who is experiencing grief or bereavement, regardless of whether your loved one received care from St Clare Hospice.

Yes. Grief doesn’t follow a timetable, and there is no right or wrong time to seek support. Whether your loss was recent or many years ago, we’re here to listen.

GriefLine provides emotional support and a listening ear. During your conversation, we may also help you access St Clare Hospice’s wider bereavement services or signpost you to other organisations and resources if they’re better suited to your needs.

No. GriefLine is not an emergency or crisis service and cannot provide immediate support. If you or someone else is in immediate danger, call 999. If you need urgent mental health support, please contact your GP, NHS 111, or your local crisis service.

You’re welcome to contact GriefLine whenever you feel you need someone to talk to. If it becomes clear that you’d benefit from more ongoing or specialist support, we’ll discuss other bereavement services available through St Clare Hospice or signpost you to appropriate organisations.

Have another question?

Get in touch with our Patient and Family Support Service via –