Bereavement Café Facilitator

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A St Clare Bereavement Café Facilitator can be seen sat with an attendee. They smile in conversation together.

We need you!

We are looking for a friendly, compassionate and reliable individual to join our Hospice team as a Bereavement Café Facilitator.


What are the key tasks of a St Clare Bereavement Café Facilitator?

As a facilitator, you will:

  • Help get the venue and arrangements for the Café set up – positioning chairs, preparing refreshments, making the setting welcoming and conducive to a positive experience.
  • Welcome people as they arrive.
  • Provide name labels to ensure people are known by name.
  • Identify those who haven’t been to a Café before and assist them to settle in – making introductions and offering a helping hand to begin with. Being sure to withdraw yourself from the group when it feels right to allow peer support to take over and blossom.
  • Offer and make drinks, clear cups etc.
  • Give notice before the Café is due to end so that people can draw their conversations to a close.
  • At the end, distribute feedback forms for participants to complete anonymously.
  • When everyone has left put the room back to how it was before the café started.

What skills, experience or personal qualities will I need as an Online Sales Volunteer?

  • Have excellent communication and listening skills
  • Ability to join in conversation and contribute appropriately
  • Happy chatting in a group or individually
  • Allow others to speak and give them space to do that
  • Being comfortable with discussing bereavement, death, dying and loss
  • Ability to judge the correct moment to leave a conversation, and have the confidence and skills to do that
  • Ability to effectively facilitate groups – creating a supportive environment in which everyone feels able and welcome to contribute, and in which no person(s) dominate to the detriment of others
  • Friendly and approachable
  • Empathetic
  • Calm
  • Non-judgemental
  • Flexible in approach
  • Emotional intelligence, and alertness while faciltating
  • Being able to read situations and act appropriately
  • Reliable and punctual
  • Understand, and stick to, the boundaries of your role
  • Being able to share your own experiences when appropriate. We need people who understand themselves clearly so they know what they are happy to share with others.
  • Well-developed coping strategies and resilience in discussing difficult feelings and bereavement
  • Able to respect, and maintain, people’s confidentiality
  • Able to ask for help and advice when situations arise that are beyond our knowledge, capabilities, or comfort levels
  • To be self-refelctive and make full use of supervision

The difference the Bereavement Café Facilitator role makes to St Clare Hospice…

Your support will help us meet our strategic aims of:

  1. Reaching significantly more people who are facing death, dying and loss in our local communities.
  2. Supporting our communities to become more resilient, to support each other and to remain independent for as long as possible.

Underpinning our core Values

By volunteering with us, you’ll be part of a community that celebrates St Clare Hospice’s core values of compassion, integrity, respect, excellence and team work. Everyone who is a part of the St Clare team is expected to embody this approach to their work, ensuring that our Hospice can continue improving and meeting the needs of local people facing death, dying and loss.

Please click on the image below to enlarge it.


More information

For more information about this role, including: the benefits you can expect when joining our Hospice; the training and support you will be given in your role; and other details about volunteering with St Clare, please read the full Volunteer Role Description.

Please click here to read more about the Bereavement Café Facilitator role.


Apply to volunteer in this role

Thank you for your interest! If you think you’d be a good match for this exciting volunteering role at St Clare, we’d love to hear from you.

Please fill in the form below and we will get back to you as soon as we can.

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