IPU Care Helper

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We need you!

We are looking for Care Helpers to support our team on the Inpatient Unit (IPU). You’ll be supporting patients and their relatives, providing a supporting and listening environment for their questions and concerns. You will be a non-clinical team member who focuses on the practical and emotional needs of our patients and their families whilst the nurses provide the clinical care.


What are the key tasks of this role?

  • Support new patients and families in helping them settle into the IPU, inform them of processes around food, visiting and answering questions
  • Work with nurses to identify where volunteer support is required and is safe i.e. support in feeding
  • Have an informal handover by one of the team to discuss patients’ needs i.e. oral care, behaviour due to pain etc
  • Help to make beds and to make sure the room is stocked with linen
  • Clean specific areas or items of equipment as directed
  • Ensure patient’s bedside trolleys and tables in the family room and main IPU area are clean and tidy at all times. Ensure water jugs are full and flowers are watered
  • Sit with a patient, listen to them, provide comfort reassurance and support if required. This may involve reading to patients, or writing letters for them
  • Be involved with creative therapies and giving hand massage following internal training
  • Support staff in preparing refreshments for patients and their families, as required
  • Check with nursing staff, if reception advises of any visitors or relatives who have arrived, to establish whether it is convenient for them to visit at that point or whether they need to wait
  • Support in administering alcoholic beverages on the drinks trolley with guidance from nursing staff to patients and their families when appropriate (Only relevant at certain times of the day)
  • Support in ad-hoc admin tasks

What skills, experience or personal qualities will I need?

  • You will need to have very strong listening and communication skills.
  • Be empathetic, positive, helpful and happy to ‘go the extra mile’ to support patients, families and colleagues.

The difference you will make

Your support will help us meet our strategic aims of:

  • Reaching significantly more people who are facing death, dying and loss in our local communities.
  • Supporting our communities to become more resilient, to support each other and to remain independent for as long as possible.
  • Seeking partnerships with other organisations to deliver better care for our patients.

Underpinning our core Values

By volunteering with us, you’ll be part of a community that celebrates St Clare Hospice’s core values of compassion, integrity, respect, excellence and team work. Everyone who is a part of the St Clare team is expected to embody this approach to their work, ensuring that our Hospice can continue improving and meeting the needs of local people facing death, dying and loss.

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More information

For more information about this role, including: the benefits you can expect when joining our Hospice; the training and support you will be given in your role; and other details about volunteering with St Clare, please read the full Volunteer Role Description.

Please click here to read more about the IPU Care Helper Role


Apply to volunteer in this role

Thank you for your interest! If you think you’d be a good match for this exciting volunteering role at St Clare, we’d love to hear from you.

Please fill in the form below and we will get back to you as soon as we can.

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