COVID-19 (Coronavirus) update

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Coronavirus Update
Date updated: Thursday 30th July 2020 | 19:20 GMT 

Update to visiting our Inpatient Unit from 30th July 2020

We understand that this is a very difficult time for you and your loved one, but want to reassure you that our staff will be caring for your loved one and ensuring that they are not alone.

In order to protect our patients, we are limiting visitors to the Inpatient Unit to only two visitors per patient, per day. This must be the same two people for that 24 hour period. The next day, a different two people would be able to visit.

If there are specific circumstances where more visitors are required in a 24 hour period, the family can speak to the nurse in charge and the request will be reviewed on a case by case basis by our Director of Patient Care or Medical Director.

In the video below, our Director of Patient Care, Carolanne Brannan, explains the reasons for our Covid-19 Visitor Policy:

Please do not visit if you or anyone in your family have symptoms of COVID-19 or have tested positive for COVID-19 until you no longer have symptoms (after a minimum of 10 days) and the recommended isolation period of 14 days has ended. Please follow the current government guidance.

Face coverings

It is essential that all visitors to the Inpatient Unit wear a face covering on entry to the Hospice, and for the duration of their visit.

We ask that, where possible, you bring your own face covering with you – so as not to use up the essential Personal Protective Equipment needed by the hospice staff. If you arrive without a face covering, we will be able to supply you with one. The government have created advice on how you can make your own face covering here.

While visiting St Clare Hospice

  • When entering St Clare Hospice, please ensure you use the hand sanitiser gel provided at Reception and around the Hospice and regularly wash your hands with soap and water. You must adhere to strict handwashing when entering the building, your loved one’s room, upon leaving and when you get home.
  • Please use the antibacterial wipes provided at Reception to wipe your mobile phone before entering.
  • Once you have signed in at the Reception, we ask you to exit the building and enter your loved one’s room by their patio doors.
  • Whilst visiting your loved one we will ask you to maintain social distancing when a member of staff enters the room and we may ask you to step out of the room for a short period.
  • We recognise that human touch is so important so, if you do touch your loved one, then please wash your hands before and as soon as possible afterwards.
  • Staff will be wearing Personal Protective Equipment (PPE) to ensure that they can keep the patients, visitors and themselves as safe as possible
  • If children or pets wish to visit, then please discuss this with the Nurse in charge and this will be taken on a case by case basis.
  • Visitors are asked to remain in the loved one’s room and adjoining patio area at all times.
  • We are sorry that all communal facilities are out of use until further notice.

Thank you for your co-operation.

Please call the Inpatient Unit on 01279 773777 if you have an enquiry.


Current Hospice Services

In order to protect our vulnerable patients and visitors from the Coronavirus (COVID-19), we are reducing some of the services that we currently offer, and postponing some forthcoming events, in order to reduce movement to the Hospice site. Unless you are a member of staff, a patient, or an immediate family member of a patient, we request that you do not visit St Clare Hospice. We are also reducing the number of visitors allowed to visit a patient, to two visitors per day.

Our priority is to ensure that we take all the necessary steps to minimise the risk of infection with Coronavirus (COVID-19) for patients, families, carers, staff, volunteers and visitors to the Hospice – and aim to ensure that the Hospice remains open.

We are continuing to offer an Inpatient Unit service, as well as Hospice at Home and Community Nursing. We also have therapists, such as Occupational Therapists and Physiotherapists, who are working to help get patients discharged from hospital to home, they are also visiting hospice patients at home to ensure they remain independent at home for as long as possible.

We are taking additional precautions to ensure the safety of our staff and patients with the majority of staff being asked to work from home in order to limit the number of people with access to the Hospice site.  All our staff are working extremely hard to ensure that St Clare Hospice remains a safe place for patients to visit and stay.

In order to protect our vulnerable patients, we have stopped all Day Therapy groups and clinics until further notice. We are offering a telephone support service for any affected patients, if they would like it.

We have halted all Compassionate Neighbours visits to community members. Volunteers are continuing to maintain their relationship with their community member via telephone contact for the time being.

In order to protect our patients and vulnerable visitors, we have stopped the following groups and activities until further notice:

  • Café Clare
  • All Bereavement Cafés
  • Last Thursday Sessions
  • Yoga

Please continue to check our website for updated information on our fundraising events and charity shops.


Hospice at Home or community services 

If you are under the care of our Hospice at Home Team, or are receiving other hospice services at home, and any of the NHS or government advice applies to you or a family member in your household, please notify us before we visit you. It is important that our staff are aware of any of the circumstances mentioned in the NHS guidance in advance of a visit, this ensures we are able to tailor our visits to patients’ needs and make them effective and safe. All our healthcare professionals follow standard evidence-based guidance for patients’ care and hygiene, which keeps our patients safe and comfortable and makes good care possible.

Call the Hospice at Home Team on 01279 773773.


For the latest information and guidance on Coronavirus (COVID-19)

If you think you might have coronavirus or you’ve been in close contact with someone who has it:

• Stay at home and avoid close contact with other people
• Do not go to a GP surgery, pharmacy or hospital
• Use the NHS 111 online coronavirus service to find out what to do next

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