COVID-19 (Coronavirus) update

Coronavirus Update
Date updated: Monday 27th April  2020 | 12:10 GMT 

In order to protect our vulnerable patients and visitors from the Coronavirus (COVID-19), we are taking the precautionary measure of reducing some of the services that we currently offer, and postponing some forthcoming events, in order to reduce movement to the Hospice site. We are also reducing the number of visitors allowed to visit a patient, to one immediate family member per day.

Our priority is to ensure that we take all the necessary steps to minimise the risk of infection with Coronavirus (COVID-19) for patients, families, carers, staff, volunteers and visitors to the Hospice – and aim to ensure that the Hospice remains open.

We are continuing to offer an Inpatient Unit service, as well as Hospice at Home and Community Nursing. We also have therapists, such as Occupational Therapists and Physiotherapists, who are working to help get patients discharged from hospital to home, they are also visiting hospice patients at home to ensure they remain independent at home for as long as possible.

We are taking additional precautions to ensure the safety of our staff and patients with the majority of staff being asked to work from home in order to limit the number of people with access to the Hospice site.  All our staff are working extremely hard to ensure that St Clare Hospice remains a safe place for patients to visit and stay.

In order to protect our vulnerable patients we are limiting visitors to the Inpatient Unit to only one immediate family member per patient, per day and are asking them to wear Personal Protective Equipment (PPE) when visiting. We recommend that you consider arranging a visiting rota with your family members to ensure that this restriction is adhered to.

In order to protect our vulnerable patients, we have stopped all Day Therapy groups and clinics until further notice. We are offering a telephone support service for any affected patients, if they would like it.

We have halted all Compassionate Neighbours visits to community members. Volunteers are continuing to maintain their relationship with their community member via telephone contact for the time being.

In order to protect our patients and vulnerable visitors, we have stopped the following groups and activities until further notice:

  • Café Clare
  • All Bereavement Cafés
  • Last Thursday Sessions
  • Yoga
  • All hospice-based fundraising activities
  • All 9 St Clare Hospice shops are closed

Please continue to check our website for updated information on cancelled events.

Frequently asked questions

Can I still visit St Clare Hospice?

Unless you are a member of staff, a volunteer, a patient, or an immediate family member of a patient, we request that you do not visit St Clare Hospice, on the Hastingwood site, for the current time.

It is important in the current and ever-changing coronavirus situation that we take all reasonable steps to protect the wellbeing of those using our services, our staff and volunteers.

Our service users represent a potentially vulnerable group of people. The symptoms of Coronavirus (COVID-19) may be more severe in people with weakened immune systems, older people, and those with long-term and life-limiting illnesses.

Please follow the Government guidance on self-isolation if you consider yourself to be a possible infection risk.

I am a St Clare Hospice patient or family member

Hospice at Home: If you are under the care of our Hospice at Home Team, or are receiving other hospice services at home, and any of the NHS or government advice applies to you or a family member in your household, please notify us before we visit you. It is important that our staff are aware of any of the circumstances mentioned in the NHS guidance in advance of a visit, this ensures we are able to tailor our visits to patients’ needs and make them effective and safe. All our healthcare professionals follow standard evidence-based guidance for patients’ care and hygiene, which keeps our patients safe and comfortable and makes good care possible. Call the Hospice at Home Team on 01279 773773.

Inpatient Unit: If we are caring for an immediate family member on our Inpatient Unit and you have any concerns around Coronavirus (COVID-19) in terms of infection control or visiting that person, we are happy to speak to you. In order to protect our patients, and to follow national guidelines, we request that patients are only visited by one immediate family member per day. Visitors are asked to keep to the patients’ rooms and adjoining patios. Call the Inpatient Unit team on 01279 773773.

If you would like to discuss visiting St Clare Hospice with a member of our clinical team, please call us on 01279 773773.

Who should not visit St Clare Hospice?

Do you have any of these symptoms?

A new continuous cough


High temperature (37.8 degrees or higher)

If you answer YES to having any of these symptoms, please do not visit St Clare Hospice. The current Government advice is to self-isolate for 7 days.

If you live in a household with someone who has either of the above symptoms you should also self-isolate. The current Government advice in this case is to self-isolate for 14 days.

Have you been in contact with someone with Coronavirus (COVID-19)?

If you have been in contact with someone who has a confirmed diagnosis of Coronavirus (COVID-19), please do not visit St Clare Hospice.

If you feel that you have reasonable grounds to suspect you may be a carrier of Coronavirus (COVID-19), please do not visit St Clare Hospice.

You can use the NHS 111 online service that can tell you if you need medical help and advise you what to do.

While visiting St Clare Hospice

When entering St Clare Hospice, please ensure you use the hand sanitiser gel provided at Reception and around the Hospice and regularly wash your hands with soap and water.

Please use the antibacterial wipes provided at Reception to wipe your mobile phone before entering. You will be asked to wear PPE (Personal Protective Equipment) when visiting you family member.

Hand washing is the single most effective thing that everyone can do to limit the spread of infection.

You can help to stop the spread of any germs by:

• Catching your cough or sneeze in a tissue – bin used tissues straight away
• Washing your hands often with soap and water, especially after coughing or sneezing (use a sanitiser gel, if soap and water are unavailable)
• Avoiding close contact with people who are unwell
• Not touching your eyes, nose or mouth if your hands are not clean

Thank you for your co-operation. Please call 01279 773773 if you have an enquiry.

For the latest information and guidance on Coronavirus (COVID-19)

If you think you might have coronavirus or you’ve been in close contact with someone who has it:

• Stay at home and avoid close contact with other people
• Do not go to a GP surgery, pharmacy or hospital
• Use the NHS 111 online coronavirus service to find out what to do next

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